Frequently Asked Questions
Everything you need to know about our quilting supplies and services.
What is the standard shipping time for fabric orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping times vary depending on the destination and customs processing.
Do you offer pre-cut fabric bundles?
Yes, we offer a wide variety of pre-cuts including Fat Quarter bundles, Layer Cakes, Jelly Rolls, and Charm Packs, all featuring our signature Laundry Basket Quilts designs.
What is your return policy on cut fabric?
Due to the nature of the product, we cannot accept returns on fabric that has been cut to order. However, if there is a manufacturer defect or an error in your order, please contact us within 14 days for a replacement or refund.
Are your digital patterns available for immediate download?
Absolutely! Once your payment is processed, you will receive an email with a secure link to download your PDF pattern. You can also access your digital library by logging into your account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Do you provide long-arm quilting services?
While we primarily sell supplies and patterns, we occasionally offer specialized quilting services. Please check our 'Services' page or contact our customer support for current availability and lead times.